Banking secrecy

This is why we ask you so many questions

We ask a series of questions when you become a Mynt customer, and we continue to do this during client conversations by phone or via our help centre. We know that most of our customers are honest, but to help us identify the few who aren’t, we ask everyone questions without exception. Your answers will help prevent criminal activity.

We are required by law to maintain details of our customers and understand how they use certain financial services. We take our social responsibility very seriously. We work to protect our customers, our company, and society at large from criminal activity, combating money laundering, trafficking, drug trafficking, the financing of terrorism, illegal arms trafficking, tax evasion and more.

Therefore, in personal conversations with our customers, by letter, and after logging in to the Mynt online bank and our mobile bank, we regularly ask questions about our customers' banking transactions. Not all customers receive the questions at the same time, and questions may vary.

We ask these questions because they are a legal requirement and part of our company's social responsibility to counter criminal activity. We thank you for your understanding.

When customers repeatedly choose not to answer questions they have received from Mynt, we must temporarily block their online banking or mobile banking. By law, we are not allowed to provide banking services to customers we do not know. The block will be lifted once the customer has answered our questions and verified their identity.

Before you provide personal data or other important information online, you should check that your connection is secure and encrypted. Only proceed when you are sure.