KYC
To protect you, us and society, we ask a number of questions when you use our services. These questions help us combat criminal activities such as money laundering, terrorist financing and fraud. By answering the questions, you help ensure that your transactions are safe.
This is why we ask you so many questions
We ask a series of questions when you become a Mynt customer, and we continue to do so, for instance during client conversations by phone or via our help centre. We know that most of our customers are honest, but to help us identify the few who aren’t, we ask everyone questions without exception. Your answers will help prevent criminal activity.
Legal requirements and social responsibility
We are required by law to maintain details of our customers and understand how they use our financial services. We take our responsibility very seriously. We work to protect our customers, our company, and society at large from criminal activity, combating money laundering and the financing of terrorism, but also trafficking, drug trafficking, illegal arms trafficking, tax evasion and more.
Therefore, in personal conversations with our customers, by letter, and after logging into the web platform or app, we regularly ask questions about our customers' behavior. Not all customers receive the questions at the same time, and questions may vary.
We ask these questions because they are a legal requirement and part of our company's social responsibility to counter criminal activity. We thank you for your understanding.
Has your card, web platform or mobile app been blocked?
When customers repeatedly choose not to answer our questions, we are obliged to temporarily block their services. By law, we are not allowed to provide financial services to customers we do not have sufficient knowledge about. The block will be lifted once the customer has fully answered our questions.
Are you using a secure connection?
Before you provide personal data or other important information online, you should check that your connection is secure and encrypted. Only proceed when you are sure.
Be on your guard – always
Unfortunately, criminals regularly try to exploit financial customers. However, there are things you can do to help fight crime. Keep your card details safe and never let anyone else use your Mynt account. Make sure your computer is properly protected, and be on your guard when you receive emails from unknown senders or if you are prompted to click on links.
Banking secrecy
We are required by law to keep information about individuals' relationships with us confidential (popularly called "banking secrecy", even though we are not a bank).This means that we will not disclose information about you to anyone else. Exceptions apply, however, if we have been informed that we can talk to someone else about you (for example, an accounting firm or auditor). We are also required to disclose certain information to authorities.